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FREE US SHIPPING

FAQ

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Shipping & Orders

We have free shipping within the US (excluding Alaska & Hawaii for an additional fee).

At this time, we do not ship to countries outside of the United States. Please subscribe to our email list, and we will let you know when we begin to re-ship internationally.

On average, it takes close to a week from the time you place your order until you receive your package. Most times it is quicker, but it depends on where you live and whether you placed your order on non-business days.

We do offer expedited shipping for a fee.

Yes, although we prefer you love your Thera Weighted Product and use it forever, we know returns are a part of life.

We accept new and unworn/unused returns up to 7 days after delivery and will refund you the full order amount, less a shipping and restocking fee, for the return, if you choose to use our return label option. 

The tag must still be on for us to accept the return.

To start your returns, please visit our returns portal.

UPDATED JAN 5, 2024

PRODUCT

Our Therahoodie runs a little larger to offer our customers a more roomy and comfortable fit. Please keep that in mind when ordering.

All of our products are easy to care for. Just place them in the washing machine on a regular/normal cycle and lay flat to dry.

When our factory packages our orders, on occasion, some loose glass beads may make their way into the box. This is nothing to be worried about. Just shake them off and begin to enjoy your calm!

Yes!! Both the Therahoodie and Therarobe have pockets :)

PRE-ORDER FAQ

Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date.  If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. We will send you an email when the item arrives as well as when the item ships out.

All items eligible for pre-order will be marked “Pre-Order” when you add the item to your cart on our website. Simply add a pre-order item to your cart just like any other item, and check out. You are required to provide a payment method to place a pre-order, and you are charged when you place the pre-order.

If you are not completely satisfied with your pre-order purchase, you can always return it like any of our products within 7 days of receipt. For all returns, items must be presented in unworn new condition.  

Yes, please email support@therabrand.co to cancel your pre-order. You cannot cancel your pre-order after it has shipped.

Please contact us immediately if you have any changes to your pre-order.

Yes, you can pre-order as many items as you would like.

You are charged immediately when you place the pre-order. You can cancel you pre-order before your item ships.

RETURNS/EXCHANGES

We accept returns via our automated returns portal.  Returns are eligible for a full refund within 7 days of delivery. Returned items must be presented in the same condition as when they were received: unworn, undamaged, unaltered, and with the original tags, packaging (if applicable) and proof of purchase. 

Returns that do not meet this policy will not be accepted.

No, there are no fees for an initial exchange. Multiple exchanges shall be subject to a fee.

Yes, due to the heavy nature of our products' high shipping costs, a return shipping charge per item will be deducted from your refund. Thera provides free shipping upon purchase. When packing up your return, please remove any old addresses or barcodes, and only include items from the same order. 

You can track the status of your return via your return confirmation email or by plugging in your tracking number. You’ll receive an email when your return has been processed and when we begin issuing your refund.

If you notice a substantial delay, please contact us at hello@therabrand.co

Returns can take up to 14 business days to process, and refunds to your original form of payment can take up to one additional week.

We take matters like these very seriously. We stand by our quality and wish to correct any issues you may have encountered with your merchandise.

If you receive a damaged /incorrect product, please let us know within seven days of delivery

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