Thera® FAQ

Quick answers about shipping, sizing, care and more.

Shipping & Orders

We ship anywhere in the United States, and standard shipping is free on every order, except to Alaska and Hawaii, where shipping fees apply. We don't currently ship outside the US, but we're always working on ways to expand.

We pack orders within 1–2 business days (not counting weekends and holidays). Most arrive 3–7 business days after that.

When your order ships, we email you a tracking number. Tracking can take up to 48 hours to start updating.

If it's been 14 days since your shipping email, write to support@therabrand.co with your name and order number. We'll make it right!

Please double-check your address at checkout, including apartment number and zip code. You can change your order within 30 minutes of placing it. After that, email support@therabrand.co as soon as possible and we'll do our best to help.

Returns & Exchanges

You can return new, unworn and unused items within 14 days of delivery. We refund the full order amount, minus a $10 restocking fee. We also offer free exchanges on every order.

Start it in our returns portal. It walks you through each step.

No. We can't accept items with stains or signs of use, including pet hair.

Sizing & Weight

Yes. Order the size you usually wear. Check the size guide on the product page, and if you're between sizes, order one size up.

  • Therahoodie®: 10 lbs (XS is 8 lbs)
  • Kids Therahoodie®: 5 lbs, for ages 7–11
  • Therarobe®: 12 lbs (XS/S), 15 lbs (M/L), 17 lbs (XL)
  • Kids Therarobe®: 8 lbs
  • Therablanket®: 10 lbs (Small), 12 lbs (Throw), 15 lbs (Adult)

For chest, measure all the way around, 1" below your armpits. Compare that number to the size guide; you don't need to double it.

For Kids

The Kids Therahoodie® fits ages 7–11 and weighs 5 lbs. The Kids Therarobe® also fits ages 7–11 and weighs 8 lbs. Each product page has a size guide.

Many families use Thera® for sensory support. Choose a weight your child finds comfortable. If you have specific concerns, check with your child's OT or doctor.

Product & Care

For calm on the go, choose the Therahoodie®, or the Theravest®. For lounging at home, choose the Therarobe®. For sleep, choose the Therablanket® or Theramask®.

The weight comes from small glass beads sewn into pockets, so it spreads evenly. The Cozy Fleece hoodie is 90% polyester and 10% cotton. The Plush Minky hoodie and the robes are 100% polyester.

Machine wash on a normal cycle. Lay flat to dry so the beads stay evenly spread.

Yes, both do.

Gentle, even pressure can feel calming and grounding, like a hug. Read more on our Science page.

Payment & Gift Cards

You may be eligible. Select Thera® products are HSA/FSA eligible with a Truemed Letter of Medical Necessity (LMN). At checkout, choose Truemed and complete a medical questionnaire. A licensed healthcare provider reviews your answers to determine eligibility. Qualified customers save an average of 30% by paying with pre-tax HSA/FSA funds.* Learn how it works.

*Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures.

Yes. On each product page, choose a bundle under "Bundle & Save" to see the price per item.

Yes. Digital gift cards are on our Gift Cards page, in the Shop menu.

Still have a question?

Email support@therabrand.co. We'd love to hear from you.