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Frequently Asked Questions
Have a couple of questions before you place your order? Or need help with your existing order?
Shipping
Where does Thera ship to?
We have free shipping within the US (excluding Alaska & Hawaii) and we ship to Canada & the UK for a fee. PLEASE NOTE: Customers are responsible for all duties & fees to ship internationally.
If there is a location you'd like us to ship to, please let us know by emailing contact@therabrand.co. Thanks in advance for your interest in us!
How long does it take to get my Thera Product?
On average, it takes close to a week from the time you place your order until you receive your package. Most times it is quicker, but it depends on where you live and whether you placed your order on non-business days.
We do offer expedited shipping for a fee.
Product
Does the Therahoodie run true to size compared to average-sized hoodies?
Our Therahoodie runs a little larger to offer our customers a more roomy and comfortable fit. Please keep that in mind when ordering.
How do I wash and care for my Thera products?
All of our products are easy to care for. Just place them in the washing machine on a regular/normal cycle and lay flat to dry.
Can I return my Thera product?
Yes, although we prefer you love your robe and keep it forever, we know returns are a part of life. We accept returns up to 14 days after delivery and we will refund you the full order amount, minus the shipping costs, for the return, if you choose to use our return label option.
Please send an email including your order number to returns@therabrand.co to start your return.
I just got my robe, why are there glass beads in the box? Is there a hole in my robe?
When our factory packages our orders, on occasion, some loose glass beads may make their way into the box. This is nothing to be worried about. Just shake them off and begin to enjoy your calm!
Does the Therarobe and Therahoodie have Pockets?
Yes!! Both the Therahoodie and Therarobe have pockets :)
